Ram 1500 Repeats as 2024 JD Power Initial Quality Top Award

2024 ram 1500 limited towing boat

The 2024 JD Power Initial Quality Study is out again and the Ram 1500 tops the full-size truck class.

This annual survey looked at the first 90 days of ownership and had 99,144 responses to new vehicles for the year 2024. It ran from July 2023 to May 2024 and is now in its 38th year.

The Ram 1500 and the Ram Brand win again

For the second year in a row, the Ram 1500 ranked first with the fewest problems. And for the second time, the Ram brand also won the top award, a first for any truck brand.

This year, it won the category exclusively as the only truck to be listed by JD Power as performing above the segment average.

JD Power does not provide information on trucks that do not meet the segment rating.

“This recognition is very encouraging because our customers are very demanding,” said Ram-brand CEO Chris Feuell in a press release. “Satisfying to the point where we rise above all other brands in the industry is a testament to the boundless ingenuity of our designers and engineers, and the unwavering dedication of our producers and salespeople.”

2024 JD Power Initial Quality Study 3Ram has been cleaning up on premium quality lately by consistently placing above its competitors in the full-size truck segment over the past few years.

Also, it is listed as the most reliable and compatible product in 2021.

Other category winners include:

2024 JD Power Initial Quality Study 32024 Top JD Power Initial Quality Study Topics

In a press release, JD Power said it has identified four key areas of consumer concern.

First, advanced safety features like rear seat reminder confuse owners and lead to frustration.

Second, owners experience problems with Android Auto and Apple CarPlay systems that lose their connection.

Third, car controls or the lack of them cause problems. JD Power specifically cites Tesla's move to steering wheel-mounted buttons for horn and turn signal functions as a major problem.

Fourth, the new car smells and is not good. Bad interior odors have become a significant concern for owners and have gotten worse since 2023.

Bad news for battery electric vehicles

For the first time, this study included visits to repair franchises. The results were not good for BEVs.

Owners of BEVs and plug-in hybrid vehicles were found to have more maintenance than gas-powered vehicles in all categories covered.

“Owners of high-tech BEVs, BEVs and PHEVs are facing problems at such a high level that they can take their new car to the dealership for three times more than owners of gas-powered vehicles,” it said. Frank Hanley, senior director of auto benchmarking at JD Power.

Gas and diesel vehicles had 180 problems out of 100 vehicles (PP100) and BEVs had the highest score of 86 out of 266 PP100.

An important point

The first 90 days of ownership is a good metric to determine if a car is well built and easy for the buyer to use. This research should be one of the few you use when considering buying your next car.

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